Returns and Exchanges
How do I return or exchange an item?
IS THERE A DEADLINE FOR RETURNING
SOMETHING FOR A REFUND OR EXCHANGE?
We will accept any unwashed/unworn merchandise items for
return or exchange within 30 days of delivery(within 45 days of purchase for
shipments outside of the United States). The return date will be determined by
the postmark on the returned package.
WHERE SHOULD I SEND ITEMS I AM
RETURNING OR EXCHANGING?
If you are not using the postage pre-paid return label at
the bottom of this page, your package should be addressed to: Returns
Department, 5400 Three Notched Road, Crozet, VA 22932-3105
I WANT TO RETURN OR EXCHANGE
SOMETHING THAT WAS A GIFT, CAN I DO THAT?
We accept returns on orders that were purchased as a gift.
Please note that a refund or any financial adjustment made on the order will be
applied to the original form of payment only. If you are not the purchaser, the
refund will be issued in the form of a Gift Certificate. If you are not the
original customer, please include their name and zip code to help expedite the
WHAT IS NOT REFUNDABLE?
The following items or situations are not eligible for a
refund or exchange: Wearable items that are washed or worn, undergarments, open
media, downloads, as well as perishable goods.
WHAT FORM WILL MY REFUND TAKE?
All refunds will be credited to the original payment source.
Shipping and handling charges are non-refundable except in the case of a
WHO PAYS FOR POSTAGE?
If you are returning damaged or defective merchandise, we
will pay the cost of return shipping if you use the postage pre-paid return
label. International returns cannot use the prepaid label. If you are returning
an internationally shipped order, please include your shipping receipt. Please
contact customer service for shipping reimbursement information based on your
purchase. If we determine at our sole discretion that the merchandise you
return is not eligible for return or exchange you authorize us to charge your
original payment source the applicable return shipping charge.
ARE THERE REQUIREMENTS FOR HOW MY
RETURN/EXCHANGE NEEDS TO BE SHIPPED BACK TO YOU?
For any returned merchandise valued in excess of $100.00 you
must send the merchandise using a traceable and insured ship method and include
your receipt with your return for reimbursement. Please note, we only issue
reimbursements if the return is due to an error on our part.
WHAT IF MY
RETURN IS LOST IN THE MAIL?
We do not issue
refunds for items not received by our returns department and recommend you use
a traceable ship method to ensure successful delivery.
Should you need further assistance, please call customer service at 800-767-7160
(U.S), or e-mail firstname.lastname@example.org. Customers outside of the
U.S.: Please use your region's international access code, followed by the
number '1' (the country code for the U.S), and the phone number 434-812-4067. So,
if you're located in the United Kingdom and you need to call our U.S. based
customer care number you would dial 00-1-434-812-4067; or if from a mobile